Quick answers about membership, access, orders, compliance, and support—all in one place.
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Most accounts are verified within 24 hours on business days.
Yes. Open Profile in the Member Dashboard to update your details.
At participating FDH-affiliated stores listed in your Member Dashboard.
Ensure you’re logged in, and your membership is active. If the issue persists, contact your store or Support.
Yes. Go to Membership Settings in your dashboard or contact Support.
Use “Order History” in the Member Dashboard or the Help Desk “Track & Update” page.
Verify your WhatsApp number in Profile and confirm your store’s contact details are correct.
Yes—use the Help Desk “Report / Reorder” tool.
FDH works with compliant channels and verified dispensaries.
See Terms of Use and Privacy Policy on the Help Desk HQ.
Only authorized personnel per our Privacy Policy and applicable laws.
